These Terms & Conditions (“Terms”) govern the use of the Flowers Ware online shop and the ordering of flower delivery through our website. They set out your rights and responsibilities as a customer and our obligations as a provider. We recommend you read these Terms carefully before placing any order, as by using our website and placing an order, you agree to be bound by them. These Terms apply to all orders placed by customers in Ware and the surrounding areas. If you do not agree to these Terms, please do not place an order with Flowers Ware.
Flowers Ware specialises in the sale and delivery of flowers and floral arrangements to customers located in Ware and the neighbouring areas. All references to “we,” “our,” and “us” refer to Flowers Ware. Any reference to “you” or “your” refers to the customer. Please note that these Terms may be updated from time to time. The version of the Terms that applies to your order will be the version found on our website on the date the order is placed.
Orders must be made via the Flowers Ware website. During the ordering process, you will be required to provide details such as recipient’s name, delivery address, and preferred delivery date. You are responsible for ensuring that all information provided is correct and complete. After placing an order, you will receive an order confirmation outlining the items, price, and delivery details. This confirmation does not constitute acceptance of your order; it is an acknowledgment that we have received it.
Acceptance of your order and the creation of a contract between us occurs when you receive a dispatch confirmation, either by a message on the screen or via a follow-up notification. We reserve the right to refuse orders (for example, in the event of incorrect pricing, insufficient stock, or if the delivery address is outside our service area), and if we cannot fulfil your order, you will be notified and any payment made will be refunded.
We endeavour to ensure that all product descriptions, images, and prices are accurate. However, flowers are natural products and some variation in colour, style, and size is possible. If particular flowers or packaging are unavailable due to seasonal or supply issues, we reserve the right to substitute them with flowers of equal or greater value and similar style, ensuring the overall look and value of the bouquet or arrangement is maintained. Any substitutions will be made at our discretion without prior notice, unless you have specifically requested otherwise at the time of order.
All prices listed are in Pounds Sterling and include VAT where applicable. The total price for your order, including any applicable delivery charges, will be confirmed before you submit your order. We reserve the right to change prices at any time, but such changes will not affect orders that have already been accepted.
Payment is required at the time of ordering. We accept major debit and credit cards, and payments are securely processed through approved payment gateways. Orders will not be processed until payment has been received in full. Should there be any issues with your payment, your order may be delayed or cancelled after notification.
Flower deliveries are available for customers in Ware and surrounding areas, as listed on our website. Please ensure you provide accurate recipient information and delivery instructions. We cannot accept responsibility for late or failed deliveries where incorrect or incomplete delivery information is provided.
We endeavour to deliver flowers on your preferred date, but deliveries may be subject to delays caused by circumstances outside our control, such as adverse weather or traffic conditions. If we expect significant delays, we will attempt to contact you to arrange an alternative delivery date. If no one is available to accept the delivery, the flowers may be left with a neighbour or in a safe place as per your instructions. Responsibility for the goods passes to you upon delivery.
You have the right to cancel your order up to 24 hours before the scheduled delivery date for a full refund. To cancel your order, you must contact us with your order details. If cancellation is requested with less than 24 hours’ notice, especially for orders including flowers prepared for same-day or next-day delivery, you may not be entitled to a full refund. This is due to the perishable nature of our products and the costs involved in preparing your order.
If you wish to change the delivery address or order details, please notify us as soon as possible, and we will endeavour to accommodate your request. However, changes cannot always be guaranteed once the order has been prepared or dispatched.
Due to the perishable nature of flowers, we do not accept returns. However, if you are dissatisfied with the quality of the delivered flowers or if your order is incorrect, you must notify us as soon as possible, ideally within 24 hours of delivery. If your complaint is upheld, we will offer a replacement or refund at our discretion. In some cases, we may request photographic evidence to help us resolve your complaint to your satisfaction.
Flowers Ware will not be liable for any loss or damage (whether direct, indirect, or consequential) that occurs as a result of:
Our total liability to you in respect of any order placed through our website will not exceed the value of the order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited by law.
It is your responsibility to ensure that any recipient information, delivery addresses, and contact details provided to us are correct and sufficient for successful delivery. You must also ensure that there is someone available to receive the delivery or provide adequate instructions for alternative arrangements.
If you are purchasing flowers as a gift, please make the recipient aware that they are expecting a delivery, particularly where special access may be required.
All content on our website, including photographs, logos, product descriptions, and designs, are the property of Flowers Ware or our content providers. These materials may not be reproduced, copied, sold, or otherwise exploited for any purpose without our express written permission.
We are committed to protecting your privacy and handling your personal data responsibly and securely. Any information you provide when placing an order will be processed in accordance with our Privacy Policy and the relevant data protection legislation in the UK.
We will not be responsible for failure to deliver, or for any delay in delivery or for any other obligations under these Terms, where such failure or delay is caused by events outside our reasonable control. This may include but is not limited to extreme weather, strikes, transport issues, or supplier difficulties. Where possible, we will take reasonable steps to minimise the effect of the delays and keep you informed.
If any part of these Terms is held to be invalid or unenforceable for any reason, this will not affect the validity or enforceability of the remaining Terms.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms, your order, or the use of the Flowers Ware website shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms or require assistance with your order, please use the online contact form on our website. Our customer service team will respond to your query promptly and do their best to resolve your concerns.
These Terms & Conditions apply to all customers ordering from Flowers Ware for delivery to addresses within Ware and its surrounding areas as described on our website. Where an order is placed for delivery outside our defined area, it may not be accepted, and any monies paid will be refunded.
Flowers Ware reserves the right to revise these Terms from time to time as necessary due to changes in business operations, relevant laws, or market conditions. Please ensure that you review the Terms prior to making each order, as the most current version will apply to your purchase.
Thank you for choosing Flowers Ware for your flower delivery needs in Ware and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ware, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ware.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
