Our Returns, Refunds & Complaints Policy

Commitment to Freshness: The Flowers Ware Guarantee

At Flowers Ware, we take pride in delivering only the freshest flowers to our valued customers in Ware and the surrounding area. Whether you are sending blooms to a loved one at home or brightening up your business, our guarantee means your flowers will arrive vibrant, beautiful, and long-lasting. As a trusted local florist, your satisfaction is at the heart of what we do.

Damaged-on-Arrival Policy

If your flowers arrive damaged or in less-than-perfect condition, please let us know as soon as possible. We understand just how important it is for your order to look its best. On rare occasions where transit or handling has affected your flowers, we ask that you notify us on the day of delivery or within 24 hours. This allows us to resolve the issue swiftly and efficiently, ensuring your experience remains positive.

Quality & Freshness Window

We stand by the freshness of our arrangements. Our typical freshness window is five to seven days, provided the flowers are cared for as recommended. Should your arrangement show signs of wilting or poor quality within this period through no fault of your own, please inform us promptly. Our team will assess and offer an appropriate resolution according to our Fresh Flowers Guarantee for Ware customers.

Refunds & Replacement Options

Your happiness with our flowers is our top priority. If your order arrives damaged, wilts within the freshness window, or does not meet your expectations for quality, you may be eligible for one of the following options:

  • Refund: We will offer a partial or full refund based on the specific circumstances and the impact on your order.
  • Replacement: We are happy to send a replacement bouquet or arrangement at the next available delivery slot to restore your experience.

Please contact us within the specified time frame and, where possible, provide a photo of the flowers and packaging. This helps our team resolve your request swiftly. Refunds are processed to the original payment method and may take a few working days to appear, depending on your provider.

Our Complaints Process

At Flowers Ware, we believe that open and fair dialogue is key to a great customer relationship. If you are unhappy with any aspect of your order or service, we encourage you to raise your concern with us. Our complaints process ensures:

  • Your enquiry is acknowledged promptly.
  • We thoroughly investigate the issue.
  • You receive a clear explanation and, if required, a suitable resolution.

We carefully review all feedback to improve what we do. Our commitment is to make things right for local customers, both households and businesses alike.

Your Local Trusted Florist in Ware

As a long-standing florist in Ware, we are proud to serve the community and surrounding businesses. We value your trust in our flowers and service, and always strive to provide an experience worthy of our local reputation. Thank you for choosing Flowers Ware—it is our pleasure to deliver the freshest flowers and courteous support.

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Company name: Flowers Ware
Opening Hours: Monday to Sunday, 00:00-24:00
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Description: Learn about our returns, refunds, and complaints policy at Flowers Ware. Guaranteed fresh flowers for households and businesses in the Ware area. Read about damaged-on-arrival, freshness window, and our commitment to your satisfaction.

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